About Us

About Us


We are the largest online direct sales company in Malaysia, according to iResearch, a third-party market research firm.


We believe we provide consumers an enjoyable online retail experience. Through our content-rich and user-friendly website www.E-Shopex.com and mobile applications, we offer a wide selection of authentic products at competitive prices which are delivered in a speedy and reliable manner. We also offer convenient online and in-person payment options and comprehensive customer services.

In order to have better control over fulfillment and to ensure customer satisfaction, we have built our own nationwide fulfillment infrastructure and last-mile delivery network, staffed by our own employees, which supports both our online direct sales and our online marketplace businesses. We have established strong relationships with our suppliers as we develop our online direct sales business. Leveraging our strengths, we launched our online marketplace business in 2012, which has allowed us to significantly expand our selection of products and services.

We are a technology-driven company and have invested heavily in developing our own highly scalable proprietary technology platform that supports our rapid growth and enables us to provide value-added technology services.

Shipping

We currently ship to 78 countries/regions, using trusted third party courier services such as UPS, DHL and EMS. All products listed on our site can be shipped to the countries/regions listed below, and cost of delivery is automatically calculated at the checkout stage based on your shipping method, destination country/region and the combined product weight. Supersaver, Regular and Express shipping options are available and will be displayed when you checkout. Tracking is also available on ALL our parcels, so once you receive a dispatch email from our warehouse, you will be able to track your parcel every step of the way.
The majority of items in JD's product catalog (except Cell Phone, Tablets) can be shipped to the following countries:
United States, Canada, United Kingdom, Australia, Russia, France, Germany, Italy, Brazil, Spain, Netherlands, Belgium, Portugal, Switzerland, Mexico, Saudi Arabia, New Zealand, Ireland, Turkey, Austria, Sweden, Denmark, Israel, Norway, Singapore, Japan, United Arab Emirates, Czech Republic, Hungary, Chile, South Africa, Hong Kong, Ukraine, Finland, Poland, Taiwan, Malaysia, Algeria, Argentina, Bulgaria, Colombia, Costa Ric, Cyprus, Ecuador, Egypt, Estonia, Greece, Iceland, India, Indonesia, Kazakhstan, Kenya,, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Maldives, Malta, Monaco, Morocco, Nepal, Nigeria, Pakistan, Peru, Philippine, Puerto Rico, Qatar, Romania, Serbia, Slovakia, Slovenia, Thailand, Tunisia, Uganda, Uzbekistan, Vietnam
The items in JD's product catalog (Cell Phone, Tablets) can only be shipped to the following countries now:
United States, Canada, United Kingdom, Australia, France, Germany, Italy, Spain, Portugal, Switzerland, New Zealand, Ireland, Austria, Sweden, Denmark, Israel, Norway, Japan, Czech Republic, Belgium, Slovenia, Lithuania, Latvia, Romania, Poland, Slovakia, Finland, Greece, Iceland, Russia, Bulgaria, Croatia, Cyprus, Malta, Pakistan, Estonia, Luxembourg, Netherlands, Byelorussia, Brazil, Argentina, Egypt, India, Kuwait, Qatar, Saudi Arabia, Singapore, South Africa, Korea, The United Arab Emirates.

What methods of payment are accepted?

We currently accept PayPal or Credit or Debit Card (VISA, MasterCard) as a method of payment. We are working towards accepting payment methods in future. Please check with us soon for any further updates. We apologize for any inconvenience caused.

How do I know my payment has been successful?
Once you have paid for your order through PayPal, a notification email will be sent to confirm your successful payment.

Why is payment failed sometimes?
Maybe part of your shipping information is wrong. You need enter right shipping information to avoid some delivery problems.

• City,Country/Region, State/Province, Post Code/Zip , accordingly
• Country/Region,State/Province information must be of the options in the list.
• All the information must NOT be abbreviation.

Returns & Refund

E-Shopex.com offers returns and refunds for most items within 30 days of receipt of shipment. Most items sold on E-Shopex.com follow our general returns and refunds policies. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.

Return or Refund Items You Ordered

• Email to bills@E-Shopex.com to apply
• Provide clear pictures of the item, label of logistics and write a brief reason for Return & Refund.
• We will solve the refund issue within 2 business days.